Surveillance is certainly much in the news lately.
Most notably, of course, there is the continuing outcry over the National Security Agency’s call-tracking program, disclosed in the documents leaked by Edward Snowden.
But surveillance even surfaced as a subject in last week’s televised debate among the Democratic candidates for mayor in New York. The office seekers were asked whether New York City should have more surveillance cameras. Six of the seven, card-carrying liberals all, replied without hesitation, yes. (Only Anthony Weiner said no.)
Most of the public discussion of surveillance technology and its use revolves around the question: Is it spooky or reassuring?
But another issue is the effect of surveillance on behavior. And a new research paper, published on Saturday, shows in detail how significant the surveillance effect can be.
The paper, “Cleaning House: The Impact of Information Technology Monitoring on Employee Theft and Productivity,” is the work of three academics: Lamar Pierce, an associate professor at the Olin Business School at Washington University in St. Louis; Daniel Snow, an associate professor at the Marriott School at Brigham Young University; and Andrew McAfee, a research scientist at the Sloan School of Management at the Massachusetts Institute of Technology.
The researchers measured the impact of software that monitors employee-level theft and sales transactions, before and after the technology was installed, at 392 restaurants in 39 states. The restaurants were in five “casual dining” chains. The paper does not name the five, but it cites examples of the casual dining category including Applebee’s, Chili’s and Olive Garden.
Employee theft and fraud is a big problem, estimated at up to $200 billion a year across the economy. In the restaurant industry, analysts estimate the losses from employee theft at 1 percent of revenue. That does not seem like a lot, but restaurant profit margins are slender, typically 2 to 5 percent. So cutting down on theft can be an important contributor to a restaurant’s financial health.
Most of the restaurant industry pays its servers low wages and they depend on tips. Employee turnover is high. In that environment, a certain amount of theft has long been regarded as a normal part of the business.
Unethical behavior runs the gamut. There is even a how-to book on the subject, published in 2004, “How To Burn Down the House: The Infamous Waiter and Bartender’s Scam Bible by Two Bourbon Street Waiters.” A simple example is a bartender’s not charging for a round of drinks, and urging the customers to “take care of me” — with a large tip. Other tactics are more elaborate.
But monitoring software is now available to track all transactions and detect suspicious patterns.
The Latest on: Surveillance Changes Behavior
More hospitals, staff look to gain clinical surveillance benefits
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Former Houston Astros Prospect Danry Vasquez Cut After He Is Seen Beating Girlfriend in Surveillance Video
on March 15, 2018 at 6:57 am
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on March 14, 2018 at 8:55 am
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How to Bring Bottom Line Control to Video Surveillance Storage
on March 13, 2018 at 12:06 pm
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Will surveillance cameras deter inappropriate activity at the fire station?
on March 12, 2018 at 6:51 am
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Dahua IP surveillance solution secures Compton USD Police Department
on March 12, 2018 at 4:58 am
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Surveillance report on Peoria police chief details alleged relationship
on March 10, 2018 at 2:20 pm
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Germany, China, U.S. introduce behavior ratings: Algorithms decide which individuals deserve benefits
on March 4, 2018 at 11:26 am
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Orwell: Keeping an Eye on You is a morally challenging game about surveillance
on March 4, 2018 at 9:00 am
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Want to Nudge Your Behavior in the Right Direction? Practice A Little Self-Surveillance
on September 12, 2017 at 10:55 am
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